Frequently Ask Questions (FAQs)
In most cases our technicians will be happy to move furniture, however there may be an additional charge for this service. It is important that any valuable items or furniture containing valuables are moved by the customer, or clearly brought to the attention of the technicians.
If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. Our technicians are advised to carry out a full inspection prior to any cleaning and test for potential problems such as shrinkage.
Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most normal cases, carpets and soft furnishings should dry within 6-8 hours.
Health and safety is of paramount importance in our cleaning. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. We also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.
Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. Our professional cleaners will only use detergents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.
It is important to note that protector will wear off of any carpet that is in use. Walking, vacuuming, general wear and cleaning will all have an effect on this. Carpet protectors shield the fibres, they are designed to prevent spillages, dropped items and other general wear affecting the carpet directly. However, in doing so it will lose some of its effectiveness and should be re-applied on a regular basis to ensure continued protection.
No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. Our technicians have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with a technician beforehand and they will be happy to advice.
In all forms, the best cleaning results are achieved by the use of chemicals. We may use solvents, powders, detergents and other solutions during the cleaning process. We work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for safe use within the domestic environment. If you have asthma or are chemically sensitive, most members will be able to use specialist chemicals designed to avoid causing any discomfort. We offer environmentally friendly services.
Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.
Contact Mr. Carpet Cleaner
Areas We Cover
- Sutton Coldfield
- West Bromwich
Our representatives will be happy to answer your queries.
Call: 0121 327 6718
Text: 0785 0484 251